Shipping policy

Processing Time:

  • After submitting an order, please allow 7-10 business days for processing. This excludes weekends and holidays.

Shipping Time:

  • Once your order is processed, it will be shipped via the shipping method you selected.
  • The shipping time (e.g., 2-day shipping) begins only after the order has been processed and handed over to the shipping carrier (e.g., UPS).

    • Example: If you select 2-day shipping, this means 2 days from when the order is shipped, not from the date the order is placed.

Once your order has been shipped, a confirmation email will be sent to you with a tracking number.  If the shipping address was inputted correctly or you’d like to amend the information, please contact Customer Care immediately. Changes cannot be made once the order has been shipped. Customers will be responsible for extra fees incurred if delivery was made to an incorrect address.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us that will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, AND the tracking number shows that it has been shipped, please contact UPS for details about your package.

If you haven't received your order within 10 days of receiving your shipping confirmation and the tracking number shows that the package has NOT been sent, please contact us at info@perfectplatinumpixie.com with your name and order number, and we will look into it for you.

Incorrect Addresses 

Please note that we are not responsible for returned mail due to incorrect address information provided. If a product is returned due to incorrect shipping information, you will be responsible for paying shipping costs to resend the package. 

Packages returned due to damage in transit

If UPS returns your package to the sender due to damage during transit, please contact UPS first to inquire about the shipping status. If UPS returns the package to our warehouse, please allow time for receipt and review of the package, including any damage. Once the damage is assessed, we will resend the package.